FAQ for Students

You will have to make payment (a total of 2 lessons) by clicking on the 'book' button on a tutor page. We accept major credit cards and Paypal.

If you are not satisfied with your lesson, please send us an email at hello@edukidme.com and state your reasons for dissatisfaction. We will refund 100% of the amount to you.

Sorry, we are unable to provide a money back guarantee if you have taken more than 1 lesson. It would not be fair to the tutor.

You have 30 days from the day you place your order to ask for refund should you find your 1st lesson unsatisfactory. Beyond that time frame or if you have had your 2nd lesson, we will not be able to offer a money back guarantee.

While we strive to give the best experience to you, we cannot ensure that all tutors will reply. We would advise you to shortlist a few tutors and chat with them before deciding on one.

Not to worry, we conduct thorough checks of certifications before each tutor is approved.

There are no hideen fees/charges, we do not take any fees from you. We only take a percentage cut from our tutors on the first month.

Our chat is designed to prevent contact information from being shared, therefore you can tell your tutor to contact you directly once booking is made. He/she will have your number.

Should they not respond after that, write to us at hello@edukidme.com or WhatsApp us at+65 8753 0324 and we will refund you.

All credit card details will be processed by the payment company. We do not handle the details, neither do we store them. We use industry leading company, Paypal, that adhere to strict data protection.

You do not need a PayPal account to make payment. Having a PayPal account is optional.

Have a question unanswered? Contact us at hello@edukidme.com

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